Returns & Refunds Policy

Last updated May 11, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

1. RETURNS

All returns must be postmarked within forty five (45) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@aofithealth.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and The Return Authorization Slip, and mail your return to the following address:

Attn: Returns
RMA #XXX
Amazon Warehouse –
4412 W 300 N
GREENFIELD, IN 46140-7099
United States

Note: The Amazon warehouse address may change depending on the different location of the return areas, so please contact us first if you open the return case.

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

By the way, we will not charge you any handling fee for return or exchange service, so please no worry about that.

2. REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

3.EXCEPTIONS    

The following items cannot be returned or refunded:

     ●     Used or damaged by buyers

For defective or damaged products not by buyers, please contact us at the contact details below to arrange a refund or exchange.

4. QUESTIONS

If you have any questions concerning our return policy, please contact us by:

Phone: +86 17603115078

E-mail: support@aofithealth.com